As you can see from our website you can store things with Store Ur Box in either our crates, our docuboxes or your own suitcases. In some circumstances we can store other items but will need to discuss with you first. If you have special requirements then give us a call and we will try to accommodate.
Yes, you can use your own boxes as we’re all about flexibility! However, for quality and safety reasons we prefer you to use ours. They are heavy duty and designed to hold our security seals in place. If your things are already packed there’s probably no need to repack them. You would need to make sure your boxes are sufficiently sturdy to do the job (double-walled cardboard), not oversized, have good shape to them and are not heavier than 25kg when full. They must not be supermarket boxes or cheapies from the hardware store.
If you do choose to use your own box and it comes apart in transit, then by necessity we would need to repackage into one of our boxes. This would compromise our security protocols. And you may be charged for the materials and packing service.
We accept all major credit cards which is the preferred method of payment. You pay the first month in advance and all subsequent payments are by recurring credit card or direct debit. We do accept bank to bank payments. Any problems just give us a call.
Traditional self storage units are very expensive. Firstly, you have to pay for space meaning that inevitably you will end up paying for plenty of ‘thin air’ and floor area that you don’t use. You also need to factor in the cost and time commitment of transporting your items to and from your storage unit!
Our pricing is transparent and only by the item. You can store from just one box to many. We provide insurance cover if oyu want it. The bottom line is that you never have to visit a storage unit again!
We can collect your boxes from either your home address, a business address or your student halls of residence. To ensure a successful collection, do make sure you enter your full address and accurate information when you book. It can also really help if you tell us if there’s anything different about your address so our driver will be able to find you.
Our driver or Service Centre will text you when they are on the way to your nominated address. We can’t guarantee that you’ll get a call from the driver, so we always try and make sure that we get as much detail as we can to make sure there aren’t any problems. To make everything run as smoothly as possible, please tell us any special delivery instructions when you place your order.
If our driver or delivery partner is unable to collect or deliver your items due to insufficient address information or if you are not at home or not ready when the driver arrives, there will be a charge of $25 to rearrange your collection. Our driver will wait for up to 15 minutes (at no additional cost). Should our driver be unable to reach you we will rearrange your collection or delivery at an additional cost. However, the majority of collections are successful first time.
Your privacy is important to us however if there is a health and safety concern or we suspect the items stored are in breach of our Terms and Conditions we may need to open the boxes to investigate further.
If we see the items are packed incorrectly ie. over weight limits or not secure following transit we might have to repack these.