Frequently Asked Questions

We recommend using our specially designed boxes – they’re sturdy, secure, and made to hold our tamper-proof seals. This helps us keep your items safe and maintain our security standards.

However, if your belongings are already packed, you don’t necessarily need to repack them. You’re welcome to use your own boxes as long as they’re:

• Strong (double-walled cardboard is ideal)
• Well-shaped and not oversized
• Under 25kg when full
• Not supermarket or budget hardware store boxes

If a box doesn’t hold up during transit, we may need to repackage it into one of ours to protect your items and this could incur a charge for materials and packing.

If you’re unsure, feel free to contact us. We’re happy to help you figure out the best option!

Yes, we do; with a few important guidelines. While we don’t store furniture, we can store clean equipment as long as it’s either in its original packaging or fits neatly into one of our crates.

If you’re unsure whether your item qualifies, feel free to reach out to our friendly Customer Service team at nz@storeurbox.co.nz. We’re happy to help!

Ready to have your items returned? Just send us an email at nz@storeurbox.co.nz to book retrieval of your items for delivery. We’ll arrange a time that works for you and get your belongings back to you quickly and safely.

We accept all major credit cards which is the preferred method of payment. You pay the first month in advance and all subsequent payments are by recurring credit card or direct debit. We do accept bank to bank payments. Any problems just give us a call.

It’s simple and convenient. Everything’s done online from the comfort of your home or office.

1. Book your storage online or by emailing us at nz@storeurbox.co.nz.
2. Our team will deliver the boxes / crates to you.
3. You pack your items for storage. We can either wait outside for up to 15 minutes while you pack or return another day (additional charges may apply).
4. Once packed, we’ll collect your boxes and store them in our high-security, fully sprinklered warehouse.
5. When you’re ready to get anything back, just email us and we’ll deliver your items back to you.

Easy, secure, and hassle-free!

Traditional self-storage can be pricey. You often pay for unused space, like empty floor area or air! Plus, you have to factor in the time and cost of getting your items to and from the unit.

With Store Ur Box, our pricing is simple and transparent. You only pay per item stored, whether it’s one box or many. We also offer optional insurance cover for extra peace of mind.

Best of all? You’ll never need to visit a storage unit again. We handle the pickup, storage, and delivery all from the comfort of your home or office.

With Store Ur Box, you only pay for what you store starting from just $1.60 per item per month. Unlike traditional self-storage, there’s no paying for empty space and no long-term contracts.

Plus, if you take an item back, you stop paying for it right away. Simple, flexible, and cost-effective!

Think Fort Knox, but with better customer service!
Our facilities are fully alarmed, monitored 24/7 by security cameras, have restricted access, and are equipped with sprinkler systems for added protection.

Need to retrieve something yourself? You sure can! Just get in touch to book a time in advance. A small viewing/retrieval fee of $10 applies.

1. Items in plastic bags, plastic boxes, bin bags, canvas bags and laundry bags
2. Food, perishable goods including sauces e.g. soy sauce and ketchup
3. Birds, fish, animals or any living creature
4. Explosives, fireworks, weapons or ammunition
5. Any item which emits fumes, smell or odour
6. Any illegal substances or goods illegally obtained
7. Combustible or flammable materials, liquids or compressed gases, including but not limited to: paint, diesel, petrol, oil, gas, alcohol, artificial fertiliser or cleaning solvents
8. Any toxic, flammable or hazardous substance or preparations, classified as such under law
9. Illegal drugs or stolen property
10. We’re unable to store push bikes or electric bikes with batteries attached, as the batteries pose a fire risk due to their flammable nature.

1. Pack items together that you are likely to want back at the same time
2. Place heavy items at the bottom to make sure delicates do not get crushed
3. If you are storing fragiles we recommend you use appropriate packaging such as bubble wrap or clothing.
4. When storing your clothes, pack like you would a suitcase to optimise the most space and decrease wrinkles. You can stuff socks and small items in shoes to take advantage of space.

We’ve got you covered with Store Ur Box’s total loss transit risk and storage insurance up to a nominated value of $10,000. This coverage is averaged across the number of boxes, suitcases, or crates you’re storing.

For example, if you choose $10,000 of cover and store 5 crates, each crate will be insured for up to $2,000.

Need more coverage? No worries! Just give us a call and we’ll work with you to tailor a quote that suits your needs.

A quick heads-up:
This policy doesn’t cover accidental loss or damage to items we’re not liable for under our customer contract.

We highly recommend taking out our Store Ur Box insurance, it’s affordable and gives you peace of mind in case the unexpected happens. Click for more information here: Storage Insurance

We offer a number of different options:

• • Standard Crate (70 litres)
  • SUPA Crate (145 litres)
  • Small DocuBox (29 litres)
  • Large DocuBox (43 litres)

Check out the options here: Shop Boxes and Crates

We’re right where you need us!
Store Ur Box has secure facilities located in Auckland, Hamilton, Wellington, Christchurch, Dunedin and other main centres, so wherever you are in New Zealand, we’re not far away. Check out our locations at the top of the page under ‘Locations’.

We make it easy! We can collect your boxes from your home, business address, or student halls of residence – whatever works best for you.

To help us ensure a smooth pickup, please enter your full and accurate address when booking. And if there’s anything unique about your location (like tricky access or hidden entrances), just let us know, our drivers will appreciate the heads-up!

People all across New Zealand trust Store Ur Box but it’s especially helpful for:

• University students studying away from home
• Small home businesses needing the extra space at home
• Travellers heading off on an OE, house sitters, business professionals on assignment, or students studying overseas
• Apartment dwellers or anyone downsizing
• Retirees or those living in aged care or rest homes

Whether you’re making space, moving, or managing documents, Store Ur Box is here to help!

We’ll keep you in the loop!
Our driver or Service Centre will send you a text / call when they’re on the way to your nominated address. While we can’t guarantee a phone call from the driver, we do our best to collect all the details upfront to avoid any hiccups.

To help everything run smoothly, please include any special delivery instructions when placing your order especially if your address has quirks that might make it tricky to find.

We understand things don’t always go to plan, but here’s how it works:

If our driver or delivery partner can’t collect or deliver your items because of incomplete address details, or if no one is home or the items aren’t ready, a $30 fee will apply to reschedule your collection.

Our driver will wait up to 15 minutes at no extra cost. If they still can’t reach you, we’ll arrange a new pickup or delivery; again, with the rescheduling fee.

The good news? Most collections go smoothly the first time!

Your privacy matters to us. We won’t open your boxes unless absolutely necessary.

In rare cases such as a health and safety concern or if we believe the contents may breach our Terms and Conditions, we may need to inspect the items.

Also, if we notice that items are packed incorrectly (e.g. exceeding weight limits or not secured properly for transit), we might need to repack them to keep everything safe and sound.

Yes. If your collection date is more than 10 days after the delivery date, a rental fee of $2 per item per month will apply.